Terms of Service

3.1 Web Design & Development

• Custom website design & development
• E‑commerce platforms
• CMS implementation
• Website redesign & optimization
• Responsive web design
• Maintenance & support

3.2 Software Development

• Custom software applications
• Android/iOS mobile apps
• Database design & management
• API development & integration
• Enterprise solutions
• Maintenance & updates

3.3 Digital Marketing

• SEO & SMM
• PPC advertising
• Content & Email marketing
• Online brand management

4.1 Project Initiation

• Consultation & requirement analysis
• Formal proposal: scope, timeline, costs
• Start after signed agreement & initial payment
• Scope changes documented & approved

4.2 Client Responsibilities

• Provide accurate requirements & timely content
• Feedback/approvals within agreed timeframes
• Grant necessary access/accounts
• Ensure content is original/licensed

4.3 Project Timeline

• Estimates given in good faith
• Client‑side delays may extend timelines
• Force majeure may impact delivery
• Timeline changes require mutual agreement

5.1 Payment Structure

• Small (< ₹50,000): 50% advance, 50% on completion
• Medium (₹50k–₹2L): 40% advance, 30% milestone, 30% completion
• Large (> ₹2L): milestone‑based
• Retainers billed in advance

5.2 Methods

• Bank transfer (preferred)
• Online gateways
• Cash (local)
• International wire

5.3 Late + 5.4 Extra Costs

• Invoices due in 15 days; 2%/month late fee
• Suspend after 30 days; legal after 60
• 3rd‑party costs billed separately
• Extra revisions/rush/travel may apply

6.1 Client Ownership

• Upon full payment, ownership of custom work
• Client‑provided assets remain client’s
• Source files & documentation delivered

6.2 Our IP

• Proprietary tools/frameworks retained
• Pre‑existing libraries/templates remain ours
• Portfolio/sharing rights for showcasing

6.3 Third‑Party Materials

• Subject to their licenses
• Stock/Fonts remain owners’ property
• Client responsible for requested licenses

7.1 Confidential Information

• We protect client data; employees/contractors bound
• Obligations survive termination

7.2 Exceptions

• Public info; third‑party lawful disclosure
• Required by law; prior knowledge

8.1 Service Warranties

• Professional skill & care
• Meets agreed specifications
• Critical bug fixes within 30 days
• Warranty period: 90 days

8.2 Limitations

• No warranty for 3rd‑party integrations
• No guarantee for future compatibility
• Client modifications void warranties

8.3 Marketing Disclaimers

• No guaranteed rankings/traffic/conversions
• External factors/algorithms may affect results

9.1 Limits

• Liability capped at amounts paid
• No indirect/consequential damages
• No liability for lost profits

9.2 Indemnification

• Client content/IP violations
• Client modifications/misuse

10.1 Hosting & Maintenance

• 99.5% uptime (excl. scheduled maintenance)
• 24h response during business hours
• Monthly security updates & backups
• Emergency support for critical issues

10.2 Response Times

• Critical: 4–8h
• Non‑critical: 24–48h
• General: 2–3 days
• Hours: Mon–Sat, 9:00–18:00 IST

11.1 Data Handling

• Aligned with our Privacy Policy
• Technical & organizational measures
• Backups for duration + 1 year
• Compliant international transfers

11.2 Retention

• Project files retained 2 years for support
• Deletion available on request
• Legal retention may apply
• Anonymized data for analytics may be kept

12.1 By Client

• 30‑day written notice
• Completed work/milestones payable
• Fees based on stage/resources

12.2 By Company

• Non‑payment; breach of Terms
• Non‑cooperation; illegal/unethical requests

12.3 Effects

• Outstanding invoices due
• Work stops upon notice
• Delivery on full payment
• Confidentiality survives

14.1 Informal Resolution

• Direct communication & good‑faith negotiation
• Senior management involvement
• Mediation may be pursued

14.2 Legal Jurisdiction

• Indian law; West Bengal courts
• Arbitration for disputes > ₹5,00,000
• Legal fees may be awarded to prevailing party

15.1 Modifications

• We may modify Terms with 30‑day notice
• Significant changes emailed to active clients
• Continued use = acceptance

15.2 Severability

• Invalid provisions don’t affect the rest
• Adjusted to nearest valid meaning

16.1 Official

Email: contact@snwebtech.com • Phone: +91 8013332877 • Address: Bagula, Nadia, West Bengal 741502, India

16.2 Client

• Maintain current contact info
• Email preferred for project comms
• Language: English/Bengali as applicable

17.1 Entire Agreement

• These Terms + service agreements
• Oral promises not enforceable
• Specific contract terms prevail on conflicts

17.2 Assignment

• Binding on successors/assigns
• Client needs consent to assign
• We may assign with notice; subcontracting allowed

17.3 Waiver

• Non‑enforcement isn’t a waiver
• Waivers must be in writing
• Rights/remedies cumulative